Performance appraisal.

Or, if you prefer, performance review.

Whichever term you use, mention it to a dozen of your friends -- whether they typically give or re   Read More...

All restaurants will inevitably have to deal with customer complaints. No matter how hard you try to please your customers, something will go wrong that is beyond your control. For example, cu   Read More...

Is your eye contact aggressive, is it soft, is it inviting, do you love with your eyes? Eye contact is a very tricky art to master but vital to effective communication. How can you make it better?<   Read More...

Whether you’re in your cooler or in dry storage areas it’s important to remember a few key points when it comes to storage in your restaurant.

1. Always keep your storage a   Read More...

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Suggestive Selling Definition

If suggestive selling was to be defined in its literal sense, it can be defined as a sales technique implemented by the sales staff in order to add some more   Read More...

Fire is a dangerous element for a restaurant. Each year, thousands of businesses literally "go up in flames." Fires can break a business, causing it to close its doors. Restaurants have additional   Read More...

Running a pre-shift meeting is like flossing your teeth. Everyone knows you need to floss at least once a day but for whatever reason some people just don`t do it. And just as there are consequence   Read More...

Managing a restaurant means making sure that everything is running smoothly. Restaurant owners put a lot of trust in their managers. It is like putting their source of livelihood in their hands. Th   Read More...

Once you have started out on a new restaurant venture, luring many customers isn`t too difficult, but in order to ensure that your business stays profitable, you have to strive for repeat customers   Read More...

Many attempts have been made to define customer service. But as we see it, most definitions take the organization as the central focus point. But first and foremost, customer service should be abou   Read More...